Privacy Policy

1. Scope of this policy

This Privacy Policy explains how Find Your Recovery collects, uses, shares, and protects information when you visit findyourrecovery.com or submit an inquiry through this website.

Find Your Recovery is a treatment directory and connection resource. We are not a treatment provider, we do not provide medical care, and we do not diagnose or treat any condition.

2. Information we collect

We collect information you give us directly and a limited amount of technical information generated when you use the site.

When you submit an inquiry, we ask for the information needed to respond: your first and last name, your date of birth, the member number from your insurance card when you choose to share it, your phone number and email address, and a description of your situation or insurance details.

We do not ask for, and you should not send us, detailed diagnoses, substance-use history, Social Security numbers, photographs of insurance cards, payment card details, or other highly sensitive information through this website's forms.

• Identity and contact details you provide in a form
• The content of the message you choose to send
• The page you submitted from, the page you first arrived on, and referring page
• Campaign parameters present in the URL (for example utm_source or gclid), when permitted
• Your stated consent choices and the version of the consent language shown to you
• Technical information such as device type, browser, approximate region, and pages viewed

3. How we use information

We do not sell your personal information. We do not use the content of your inquiry for advertising or audience targeting.

• To respond to your inquiry using the contact method you selected
• To help identify treatment options and explore what your insurance may cover
• To operate, maintain, and improve the website and the directory
• To measure which parts of the website are useful, in aggregate and without health information
• To detect and prevent spam, abuse, and fraudulent submissions
• To comply with legal obligations and enforce our Terms of Use

4. Health-related and sensitive information

Treatment inquiries may relate to health matters. We treat all inquiry content as sensitive.

Inquiries are stored in a secured system with access limited to authorized personnel. Notification messages our system sends internally contain only an inquiry reference number, the time of submission, and a link to the secured system — never your contact details, insurance information, or the content of your message.

We do not transmit protected health information, form field contents, insurance details, or diagnoses to analytics or advertising platforms. Analytics events are limited to non-sensitive actions such as a button click, and never include anything you typed.

Find Your Recovery has not represented this website or its forms as certified compliant with the Health Insurance Portability and Accountability Act (HIPAA), and you should not assume that the website operates as a HIPAA-covered entity or business associate. If a workflow involving protected health information is required, it must be separately assessed, configured with appropriate safeguards and vendor agreements, and documented before use. Where such a workflow is not in place, we collect general inquiry information only and ask that you call us instead of sending sensitive details.

5. When we share information

We do not automatically transmit your inquiry to any treatment facility. If you would like us to share your information with a specific facility or provider, tell our team and we will confirm that with you before doing so.

• With service providers who help us operate the site and process inquiries, under contract and only for that purpose
• With a treatment facility you specifically ask us to share it with
• When required by law, legal process, or to protect the safety of any person
• In connection with a business transaction such as a merger or acquisition, subject to this policy

6. Cookies, analytics, and advertising

The website uses limited analytics to understand aggregate traffic and conversion patterns — for example, how many visitors reached the insurance verification page. Analytics is configured to avoid collecting health information or form contents.

If advertising or conversion tracking is enabled in the future, it will be configured so that sensitive information is never transmitted to advertising platforms, and sensitive query parameters are never placed in URLs.

Where consent management is legally required in your jurisdiction, the website will present a consent mechanism before non-essential cookies or tracking are set. You can control cookies through your browser settings.

7. Retention and deletion

We retain inquiry records for as long as needed to respond, to maintain accurate operational records, and to meet legal and recordkeeping obligations, after which they are deleted or de-identified.

You may ask us to delete your inquiry record by contacting us using the details below. We will honor requests unless we are required to retain the record by law.

8. How we protect information

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify affected individuals as required by applicable law.

• Transport encryption (HTTPS) for all data submitted through the website
• Server-side validation of all form submissions
• Access controls limiting inquiry records to authorized personnel
• Spam and abuse protections, including rate limiting and duplicate submission detection
• Data minimization — we collect only what is needed to respond to your request

9. Calls, texts, and email

When you submit an inquiry, you agree that we may contact you using the contact information you provide about your request. Consent to be contacted for marketing text messages is optional and is not a condition of submitting an inquiry.

You can ask us to stop contacting you at any time by replying to a message, or by contacting us using the details below. We do not make automated marketing calls, and we do not sell or rent contact lists.

10. Children's privacy

This website is intended for adults and for family members seeking treatment on behalf of another person. It is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us and we will delete it.

11. Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain processing. To exercise any of these rights, contact us using the details on this page.

We will verify your identity before acting on a request, and we will respond within the time required by applicable law.

12. Changes to this policy

We may update this policy as our practices change. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated on this page.

13. How to contact us

For privacy questions, requests, or concerns, contact Find Your Recovery at zac@findyourrecovery.com or call 602-291-6582. You can also write to us using the contact form on this website.